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FAQs

How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 7-12 business days of ordering. Most items, however, will ship much faster than that

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?

When you order with Love Family Gift you are emailed out a unique order ID. You can look up your order any time here: familybestgifts.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@familybestgifts.com.

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Sen us an email and we'll let you know.

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@familybestgifts.com and we'll get you a new one out!

What are our accepted payments?

As your concern, please visit https://www.familybestgifts.com/pages/accepted-payment and follow the instruction to place an order through credit card.

If you need any further assistance, please contact our customer service team via support@familybestgifts.com.

My payment was rejected. What should I do?

Payment Error: (15005) - Processor Decline - This transaction cannot be processed.
This is an indication that the transaction has been declined by the bank that issued your card. We would like to recommend that you reach out to your bank to ask why the transaction wasn't approved.

If you need any further assistance, please contact our customer service team via support@familybestgifts.com.

My card was charged an international transaction fee. What should I do?

The international transaction fee is legit because our Paypal account was registered outside the USA. Moreover, some transactions paid with Debit Card or Credit Card through Paypal might be charged extra fees.

If you need any further assistance, please contact our customer service team via support@familybestgifts.com.

How secure is my personal information?

FamilyBestGifts adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

If you need any further assistance, please contact our customer service team via support@familybestgifts.com.